- Introduction and Scope
These Terms of Use constitute a legally binding agreement between you and Genting Casino Birmingham Chinatown governing access to and use of the casino and betting services operated by the company. By entering the premises, using the website, or using any associated service, you confirm that you have read, understood, and agreed to be bound by these Terms of Use in full.
These Terms of Use apply to all users, whether visiting in person or accessing any remote service operated by the company. If you do not agree with any part of these Terms of Use, you must not use the services.
The company reserves the right to amend these Terms of Use at any time. Where a change is material, notice of the change will be provided before it takes effect, in accordance with obligations under the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), including licence condition 7.1.1 on fair and transparent terms and practices.
- Regulatory Framework
Gambling services provided by Genting Casino Birmingham Chinatown are subject to the laws of England and Wales and the regulatory framework established under the Gambling Act 2005. Gambling in Great Britain is regulated by the Gambling Commission on behalf of the Department for Culture, Media and Sport.
All casino and betting activity offered through the services must comply with the requirements of the Gambling Commission. These Terms of Use are drafted to meet, in particular, the standards set out in:
- The Consumer Rights Act 2015, which governs the fairness and transparency of contractual terms
- The Consumer Protection from Unfair Trading Regulations 2008, which prohibit unfair commercial practices
- The Gambling Commission’s LCCP, including licence condition 7.1.1
These Terms of Use are governed by the laws of England. Any disputes arising under or in connection with these Terms of Use are subject to the jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protections that apply in your place of residence.
- Eligibility and Access Requirements
3.1 Age Requirement
You must be at least 18 years of age to use any casino or betting service provided by Genting Casino Birmingham Chinatown. This is a legal requirement under the Gambling Act 2005. It is an offence to permit persons under 18 to gamble on licensed premises or through licensed remote services.
Proof of age may be requested at any time. If you are unable to provide satisfactory evidence that you meet the minimum age requirement, access to the services will be suspended or terminated.
3.2 Residency and Jurisdiction
The services are available only to individuals who are legally permitted to gamble under the laws of their country or territory of residence. It is your responsibility to ensure that accessing and using the services is lawful in your jurisdiction before doing so.
3.3 Account and Identity Verification
Where an account is required to access services, you must provide accurate, complete, and current information at the time of registration and keep it up to date. The company is required by UK legislation, LCCP requirements, and Gambling Commission regulations to verify your identity and age and, where applicable, your source of funds and the affordability of your gambling activity.
You may be required to submit documentation at registration and periodically thereafter. Failure to provide requested documentation may result in restrictions being placed on your account, suspension of your access to services, or account closure.
- Permitted Use
The services may be used only for lawful gambling purposes in accordance with these Terms of Use and applicable law. Use of the services for any unlawful purpose, including but not limited to fraud, money laundering, or any other activity that contravenes applicable law or regulation, is prohibited.
You must not:
- Provide false, inaccurate, or misleading information at any stage of your interaction with the company
- Attempt to circumvent any verification, age-check, security, or responsible gambling procedure
- Use the services if you have been excluded, whether through self-exclusion or any exclusion applied by the company or under any national or local exclusion scheme
- Act in a manner that disrupts, interferes with, or undermines the integrity, security, or proper functioning of the services, the premises, or the experience of other users
- Terms Relating to Gambling Activity
5.1 Rules Governing Bets and Games
The specific rules governing individual games, bets, and wagering activity are set out in the relevant game rules or betting rules applicable to each product. Those rules form part of these Terms of Use and should be read together with them before participating in any gambling activity.
If there is a conflict between these Terms of Use and any game-specific or product-specific rules, the more specific rules will apply to the relevant activity to the extent of any inconsistency.
5.2 Promotions and Bonus Conditions
Where promotions are offered, all applicable terms and conditions, including eligibility criteria, time limits, and any wagering or play-through requirements, will be made available before participation. In line with Gambling Commission guidance on transparency, promotional terms will not be hidden or presented in a way that is unclear or misleading.
Participation in any promotion constitutes acceptance of the applicable promotional terms and these Terms of Use.
- Responsible Gambling
Gambling services are provided subject to applicable safer gambling and social responsibility requirements. Information about responsible gambling tools, including deposit limits, time limits, and self-exclusion options, is available through the responsible gambling resources provided by the company and by licensed support organisations.
If you are concerned about your gambling behaviour or that of someone you know, support is available. In England and Scotland, the National Gambling Helpline can be contacted on 0808 8020 133. In Wales, the National Gambling Helpline number is 0808 2819 265. These services are free and confidential.
- Complaints and Disputes
If you have a query, complaint, or dispute relating to the services, you should contact the customer support team in the first instance using the contact details made available on the website or on the premises. Complaints will be acknowledged within a reasonable time and handled in accordance with the applicable complaints procedure.
If your complaint cannot be resolved to your satisfaction through the internal complaints process, you may be entitled to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider and how to contact them will be provided as part of the complaints process, in accordance with regulatory requirements.
- Limitation of Liability
To the extent permitted by applicable law, Genting Casino Birmingham Chinatown is not liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with your use of, or inability to use, the services, except where such liability cannot be excluded or limited under English law or applicable consumer protection legislation.
Nothing in these Terms of Use limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other matter where exclusion or limitation of liability is not permitted by law.
- Changes to These Terms
Material changes to these Terms of Use will be notified to you before they take effect, using appropriate communication channels. Continued use of the services following notification of any change constitutes your acceptance of the revised Terms of Use. If you do not accept the revised Terms of Use, you must cease using the services.
- Contact
Questions regarding these Terms of Use should be directed to Genting Casino Birmingham Chinatown using the official contact details provided on the website or at the casino premises.